Delivery Terms and Conditions
Delivery
Your order is delivered by 3rd party contractors including Australia Post and others. We use express or normal eParcel ( based on your choice) with tracking.
Handling / delivery fees are determined by the weight and the postcode of the destination.
Consignment Number Notification
Once your goods has been dispatched you will be emailed a consignment number as confirmation of despatch and for your tracking purposes.
Safe Drop
Small Signs Direct uses Australia Post "Safe Drop". This means that if the parcel cannot be delivered to the recipient ( and signature obtained), the Australia Post representative is authorised to leave the parcel in a appropriate location. The parcel will be considered delivered ( a photo of the where the parcel was left will be uploaded to the consignment information). Otherwise the parcel will be returned to a local Post Office for collection. A card notification will be left at the recipientt's address.
Delays
Whilst Small Signs Direct takes all care to despatch your badges in a timely manner we are not able to make any guarantees about when you will receive your goods after being despatched by us.
If you become concerned about the time taken for the delivery of your goods we suggest you firstly check the status of your parcel(s) using the consignment / tracking number provided to you at the time of despatch. Please direct any initial concerns to the service provider eg Australia Post.
Small Signs Direct does not accept any liability for delays in the delivery process. Under no circumstances is any financial or other compensation payable for delays caused by our 3rd party contractors.
Loss
When you contact us by email that your goods have not arrived in a timely manner Small Signs Direct will initiate an investigation with the service provider. This normally takes a minimum of 5 days. If, at the end of that period, we are unable to locate your goods we will consider the goods lost. (See below for Insurance terms).
Damage
If your goods have been damaged in transit you may be entitled to replacement of those goods, within the limits of the insurance cover. See below the conditions for coverage. For consideration you must advise us with 72 hours of the delivery date and provide photographic evidence. We may request the product be returned to us for further investigation. The return of such product is at your cost.
If we conclude the damage is legitimate we will replace the affected goods. We will send the replacement goods free of charge and in a timely fashion.
Insurance
Small Signs Direct provides an option to insure your goods against loss and damage in transit. Delivery costs and fast service costs options are not included in this transit insurance.
The transit insurance offered by Small Signs Direct is only for replacement of goods and is not a monetary compensation, refund or admission of liability. It does not cover any consequential damages.